Mutual Respect Policy

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At Millson Veterinary Services, we are committed to providing exceptional veterinary care in a professional, safe, and supportive environment. To maintain this standard, it is essential that all interactions between clients and staff are conducted with mutual respect.

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Our Commitment to Clients

• To treat all clients, patients, and visitors with professionalism, courtesy, and compassion.

• To communicate clearly, respectfully, and honestly regarding your pet’s care.

• To provide a safe and welcoming environment for both clients and staff.

• To deliver high-quality veterinary services in a timely and ethical manner.

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Expectations of Clients

• Treat all staff members with courtesy, professionalism, and respect.

• Communicate concerns in a constructive and respectful manner.

• Recognize that veterinary emergencies and unforeseen circumstances may cause delays and extend patience when such situations occur.

• Adhere to hospital policies regarding appointments, payments, and prescription refills.

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Zero Tolerance for Inappropriate Conduct

Millson Veterinary Services maintains a zero-tolerance policy regarding behavior that is abusive, disrespectful, threatening, or otherwise inappropriate toward staff members. Such behavior may result in the termination of the client–hospital relationship and discontinuation of veterinary services.

By upholding these standards, we create an environment that allows our team to focus on what matters most: the health and well-being of our patients.